Privacy Policy

1. Introduction

At Lucidity, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chat assistant service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Email address (for account creation and communication)
• Name (if provided during registration)
• Profile information (if you choose to provide it)
• Payment information (processed securely through third-party providers)

2.2 Usage Information

We automatically collect certain information about your use of our service:

• Chat conversations and interactions with our AI assistant
• Device information (browser type, operating system)
• IP address and location data (for security and analytics)
• Usage patterns and preferences
• Log data (access times, pages viewed, errors encountered)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze usage patterns and improve our service
• Provide personalized content and recommendations

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our AI chat assistant service
• Processing your requests and responding to inquiries
• Improving our AI models and service quality
• Personalizing your experience and recommendations
• Sending important service updates and notifications
• Detecting and preventing fraud, abuse, and security threats
• Complying with legal obligations and resolving disputes
• Conducting research and analytics to enhance our services

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who help us operate our business:

• Cloud hosting and storage providers
• Payment processors
• Analytics and monitoring services
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from government authorities
• Court orders or subpoenas
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection practices
• Incident response procedures for security breaches

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our AI models and services

Chat conversations may be retained to improve our AI models, but we implement data minimization practices and regularly review retention periods.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@lucidity.chat.

8. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Support: support@lucidity.chat